FAQ

How long will it take for my order to ship?

Once received into our system orders typically take 1-3 business to be shipped out.  During sales and new releasing please allow 2-5 business days. Once shipped U.S orders can expect their items to arrive within 2-5 business days and International can expect their items to arrive within 7-14 business days. A confirmation will be sent via email once your order has shipped.

What forms of payments do you accept?

We accept all major credit/debit cards as well as paypal

Are you products vegan/cruelty free?

All of our products are vegan except for our new rose/gold highlighter which contains traces of carmine ! And of course we are crultey free! :)

How are your products created?

All of our products are handmade in small batches to ensure quality

How much is shipping? And where do you ship to?

U.S shipping has a flat rate of $3.99. All U.S orders over $50 automatically qualify for free shipping! We ship international for a flat rate of $12.99 (we are not responsible for any custom fees, taxes, etc. this needs to be paid by the customer)

Return/Exchange Policy/Cancellation

Due to the nature of our products we do not accept returns or exchanges. If there are any issues with your order please contact us and we will resolve the issue appropriately. Once an order has been placed it cannot be adjusted or cancelled, please make sure everything is correct before placing an order. 

What if I don't receive my order?

Once an order has shipped a tracking number is sent to you and a copy is also sent to us. You can track and follow the progress with the link provided. Once an order has been marked delivered, it is out of our control and the issue needs to be resolved with your local postal office.